RocketRoute Limited (“We”, “us” or “our”) and our third party service providers may collect other information in a variety of ways, including:

  • Location Data – data supplied by you allowing us to pinpoint your exact geographical location to enable more effective service provision;
  • Flight Plans – we will publish your flight plans on our site so that users can see where you and other users are travelling to and from. These flight plans will be anonymised and will not have your date and time of travel listed;
  • Flight Tracking – we will track your flights if filed with Eurocontrol or the FAA. This information will be stored on our servers for 90 days after the flight. Our customer support team will use this data to help support active flight plans;
  • Technical Information – including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type, and version, time zone setting, browser plug-in types and versions, operating system and platform; and
  • Information about your visit – including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, a length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

If you choose to publish and share a URL to a public page where third parties can follow your flight progress using the Location Data you supply to us. This page will be available to anyone who has knowledge of the URL.

We will use this information to make suggestions and recommendations to you other users of our site about goods or services that may interest you or them, and as part of our efforts to keep our Apps safe and secure, to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

Location data

By using the Apps, including our Marketplace, Flight Planning, Flight Tracking, Fuel App, Trip Support and Flight Concierge services, you confirm that the registered user of the Apps either owns or operates the aircraft registered to their account.

When using the Apps, we and our trusted partners may collect, use, and share precise and real-time geographic location data so that we can better understand the user experience and to deliver, improve and develop new products and services.

This may involve the use of various technologies to determine the location of users’ current or any new aircraft added, including the analysis of filed, cancelled or flown flight plans, the use of IP addresses, satellite data, Eurocontrol and FAA filings and registrations, and data provided by our trusted partners.

Unless you provide consent, this location data will be collected anonymously in a form that does not personally identify you to RocketRoute or our approved partners and licensees.

It is possible to exclude all or some specified aircraft from location data collection or tracking status via the RocketRoute Dashboard at any time. Your device may however share its geographic location with third party application providers when you opt in to their location services. Your device and/or third party applications may also offer additional control settings, including the ability to enable or disable location-based services.

Cookies and visitor information

Our Apps use cookies to distinguish you from other users. This helps us to provide you with a good experience when you use or browse our Apps and also allows us to improve our services.

When you browse our Apps we may use tracking pixels (for example, Google Analytics (see below) and session cookies to track how you use our sites. Examples of the data that we collect include your IP address, the type of internet browser and operating system you are using, and the pages you are visiting.

This data uniquely identifies you to us but does not (on its own) tell us your name or anything else about who you are. We use this information for the following general purposes:

  • to build up a picture regarding the kind of content you want to see;
  • to give us useful information about visitors to our Apps, we do this by aggregating the information with data from other visitors.
  • If you have disabled the receipt of session cookies on your computer you may not be able to receive the full benefit of our site.
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