RocketRoute GDPR Compliance

News May 22nd, 2018

What is GDPR?

GDPR or the General Data Protection Regulation is a new set of EU regulations set to come into force, as a replacement to the existing Data Protection Act. It’s the rules and regulations for personal data protection, and every organization within the EU must comply.

RocketRoute Commitment

We take data security seriously here at RocketRoute and have taken stringent measures to ensure customer data is protected, secure, and compliant.

We had been working to ensure that RocketRoute is in full compliance with the General Data Protection Regulation, that comes into effect on May 25, 2018.

Data Controller

RocketRoute Ltd. Farnborough Airport, Farnborough GU14 6XA, United Kingdom is the data controller for the data that we store for you.

RocketRoute has new GDPR friendly processes that give EU citizens more rights and protections for their personal data. These include:

  • User Data Information (The right to be informed)

A user can request his or her personal data to be up to date and accurate

  • User Data Correction (The right to rectification)

If a user’s data is incorrect or incomplete, he or she has the right to have it corrected.

  • The right to data portability

A user can get their data for their own use.

  • User Data Erasure (The right to be forgotten)

A user may request the removal of his or her personal data in specific circumstances.

The main purpose of gathering personal data and user’s other information is to maintain service, ensure safe and guaranteed service performance, upgrade and improve the functionality of RocketRoute’s services and products.

The types of personal data we collect:

  • Contact information – such as name, address, phone number, email address, and login information;
  • Information about your purchase of products or services – such as product information, subscription type, billing address and date information and discount and coupon information;
  • Consumer satisfaction and feedback data – such as the results of customer satisfaction and feedback surveys;
  • Data collected when you are visiting our website – such as data collected through cookies and other automatically collected data to provide you with our websites, or information that you provide us with when visiting our websites (such as through contact forms etc.);
  • Data identifying the devices used – such as UDID number, serial number, software version, MAC address,  model, etc;
  • Service usage data – such as how and when the service is being used (log files)
  • Data generated by the service itself – such as filed flight plans, flown routes, aircraft used, aircraft loading, flight briefing packs, fuel and other services ordered,
  • Data you provide during use of the service – such as passport details used for GAR, GENDEC, APIS and other customs clearance service, mobile numbers, email addresses and other passenger and crew data provided by you during the use of the service.

If you have any questions, do not hesitate to contact us by sending an email to

We’ve also updated our Privacy Policy in accordance with the new GDPR regulations. The updated policy will give you greater insight into what information we collect about you and for what purpose this is being used.

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