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Terms and Conditions RocketRoute

This website and the services that you can use on this website are provided by RocketRoute Limited. Our corporate details are set out below:

RocketRoute Limited

Farnborough Airport, E2/2A Ively RoadFarnborough, Hampshire, GU14 6XA, United Kingdom
Farnborough, Hampshire
GU14 6XA
United Kingdom

Company Registration Number: 07152266.

Your use of our website and our services is subject to the following terms and conditions (the ‘Terms’). For the avoidance of doubt, these Terms apply whatever device you use to access our websites and/or our services.

You are deemed to be bound to these Terms by your visit to our website and/or your use of the services as applied for and subscribed to by you (the “RocketRoute Services”).

Our Flight Plan Service

You must register and identify yourself to use our flight plan service.

When requesting a flight plan you must be careful to provide correct answers to each question. If you do not, then the resultant flight plan may well be incorrect.

We use out best efforts to calculate your flight plan based on a database of known good routes and industry standard methods of calculation. We do not guarantee that any flight plan is correct though – you should always check this yourself.

If you ask us to register your flight plan with air traffic control, then we will use reasonable endeavours to do so. If we are unable to register your flight plan with air traffic control then we will let you know via email using your currently registered contact details.

Our Content

We do our best to ensure that all content that you access on our website is:

  • suitable for all our age groups (unless otherwise indicated);
  • free from any material that infringes any copyright or other intellectual property;
  • free from any defamatory statements;
  • (in the case of advertising and/or sponsorship material) free from any misrepresentative and/or misleading statement;
  • free of any abusive, illegal, adult, overly violent or otherwise unsuitable material;

However, we cannot promise you, and do not guarantee in any way, that all of our content is free of such material. Furthermore, there may, in the future, be parts of our website that invite your participation and we do not have any up-front control over the resultant content (see Third Party Materials and Services and ‘Your Use of Third-Party Products and Services’ below).

If you have a concern about any of content on our site, please let us know via our abuse process.

User Contributed Content

You must not post any content on our site that:

Is commercial in nature (e.g. we do not want you to try to sell anything on our site),

  • Constitutes a breach of confidence,
  • Contravenes the objectionable content rules set out in Para 2, a) to e) above, or
  • Is in our reasonable opinion inappropriate for inclusion on our site.

In respect of any content that you do submit, you hereby grant us a perpetual royalty and premium free licence to use all such content for all purposes that our site and our services may require (both at the time of posting and any enhancement thereof, whether foreseeable or not) anywhere and everywhere in the world and to republish and permit the republication of such content anywhere else on the internet and/or in print publications and/or similar.

Third-Party Materials and Services

Certain content, software and services available via the website, including through the Marketplace, may incorporate materials or services from third parties. You agree that RocketRoute is not responsible for examining or evaluating the content or accuracy and does not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

Please note that if you use certain RocketRoute products and the services, content or software provided by third-parties, including via the Marketplace, you may be subject to additional applicable terms and conditions of use or supply (see Your Use of Third-Party Products and Services below).

In addition, the website and certain RocketRoute Services, may display, include or make available content, data, information, applications or materials from third parties (“Third Party Materials”) or provide links to certain third party websites. By using the website or RocketRoute Services, you acknowledge and agree that RocketRoute is not responsible for examining or evaluating the content, accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect of such Third Party Materials or websites.

In addition, we make no representation that such Third Party Materials are appropriate or available for use in any particular location, by all users or a particular aircraft. To the extent you choose to use or access such Third Party Materials, you do so at your own initiative and are responsible for compliance with any applicable laws, including but not limited to applicable local laws and regulations.

We do not warrant and will not have any liability or responsibility to you or any other person as a result of accessing any Third Party Materials or websites, or for any other materials, products, or services of third parties that you agree to use or purchase through the website.

Use of Third-Party Products and Services

Please note that there are two types of RocketRoute Services:

  • those that have been developed or are provided by RocketRoute, and which are licensed or provided directly to you by RocketRoute (“RocketRoute Products”); and
  • those that have been developed, and are licensed or provided to you, by a third-party developer or provider (“Third-Party Products”).

The terms by which you use Marketplace Products may be subject to either these Terms or alternatively covered by a separate valid end user license agreement (“Supplier’s EULA”) entered into between you and the supplier of that RocketRoute Service (the “Supplier”), in which case the Supplier’s EULA will apply to that RocketRoute Service.

You acknowledge that the licence to use a RocketRoute Product creates a binding agreement between you and RocketRoute Limited.

YOU ALSO ACKNOWLEDGE THAT if you acquire or consent to the use of a Third-Party Product from the website, you may be required to enter into a binding agreement directly with the Supplier of that Third-Party Product governing your use of that Third-Party Product; consequently we will not be a party to the agreement between you and the Supplier with respect to that Third-Party Product. The Supplier of each Third-Party Product is solely responsible for that Third-Party Product, its content, availability, suitability, quality and service levels and any warranties to the extent that such warranties have not been disclaimed, and any claims that you or any other party may have relating to that Third-Party Product.

RocketRoute is responsible for providing maintenance and support services with respect to RocketRoute Products only and as specified in these Terms. The Supplier of any Third-Party Product will be solely responsible for providing maintenance and support services with respect to that Third-Party Product, as specified in these Terms or the Supplier EULA, as the case may be.


RocketRoute collects subscription and other payments via autorenewal. We will inform you by email when autorenewal is due and will be collected.

When a payment has been taken we will send you an email with a digital copy of an invoice for your records.

RocketRoute provides a 60 day money back guarantee on all subscription services purchased either as first time purchase (see section Money Back Guarantee).    

Other websites

Our content contains links to other websites that may not be under our control. We provide links to third-party websites for reference and as a convenience to you. We are not responsible in any way for the content of those websites and you follow any links at your own risk. We do not endorse the services or products that you may find on any other website.

Your Privacy

We are committed to protecting and respecting your privacy and we do collect and use data about how you and other viewers browse our sites, view our content and use RocketRoute Services. Certain parts of our site may require you to identify yourself. Please review our Privacy Policy for further details.


Some parts of our site and in order to use certain RocketRoute Services may require that you identify yourself to us. In particular, in order to create your flight plans, you will need to create and use an account with us.

In doing so, you must not use any false information, or impersonate any third party. Any password that we provide to you (or that you choose) is confidential. You must not share your login name or password with anyone else and we are entitled to treat anyone that uses your credentials as if they were you.

We recommend changing passwords regularly and using different ones for your accounts across your different online accounts.

Permitted Use

You may visit and use our site (and our feeds) for non-commercial purposes only. Without our prior written consent, you may not use or attempt:

  • to use any systemic method to copy our content so as to create a database in electronic or paper form comprising in whole or in part our content;
  • to copy any of our content for the purposes of republishing it;
  • to modify or adapt or derive other works from our content;
  • to scan, spider or index our content in violation of our robots.txt directives;
  • to scan, spider or index our content in a manner inconsistent with good industry practice or so as to place an unreasonable burden or load on the web servers and other technical infrastructure from which our systems are operated (even if permitted by our robots.txt directives).

If we believe that you are not acting in accordance with our rules we may suspend or terminate your access to the interactive elements of our site and/or block you from our site altogether.

Cancellation Rights

To cancel your RocketRoute subscription and use of services. Please email to support@rocketroute.com with the subject “Cancellation”. We will take steps within 28 days to remove your account and confirm by email when this is complete.

14 Day Trial

RocketRoute provides a 14 Day Trial of the Online Flight Centre. This allows a user to prepare unlimited flight plans and to file flight plans during the trial period. By taking the trial, users accept that they will receive email communications from RocketRoute about the trial as well as newsletters. At the end of the trial period, the users account will automatically be set to expired.

Money Back Guarantee

RocketRoute provides a 100% money back guarantee to users who purchase a Membership during the first 60 days after purchase. Thereafter refunds are provided on a case-by-case basis subject to review by RocketRoute.


We do not guarantee in any way that our website will remain as it is nor will be available at any particular time.

Nothing in our content constitutes advice of any sort. You should not rely on any information that you find on our website without externally verifying it with a reliable third-party source.

Our flight plans are calculated based on standard industry methods and known prior good routes. We do not guarantee that they are correct.

All our content is provided on an as-is basis. To the maximum extent allowed by law, we do not give any representation, warranty or undertaking of any kind in respect of our website or any of our content including, without limitation, any warranty of satisfactory quality, conformity, accuracy, adequacy or fitness for any particular purposes.

In our site and through our community you may well interact with other people. We are not liable for any harm you might come to nor damage you may suffer as a result of such interaction.


You shall indemnify and hold us and our data providers and our advertisers harmless against all costs, damages, expenses (including, without limitation, legal expenses), loss and liabilities that arise as a direct or indirect result of any breach of these terms by you, your fault, your negligence or breach of statutory duty.

Limitation of liability If You Are A Business

You agree that we are not liable to you for any loss (of whatsoever nature) that you may suffer as a result of your access and use of our site. However this shall not extend so as to exclude any liability it is not lawful to exclude (either now or in the future).

This clause 14 only applies if you are a business customer.

We only supply our Services for internal use by your business, and you agree not to use the Services or our Products for any resale purposes.

Nothing in these Terms limits or excludes our liability for:

  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation;
  • breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
  • defective products under the Consumer Protection Act 1987.

Subject to the above items that are not excluded, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

  • any loss of profits, sales, business, or revenue;
  • loss or corruption of data, information or software;
  • loss of business opportunity;
  • loss of anticipated savings;
  • loss of goodwill; or
  • any indirect or consequential loss.

Subject to the above items that are not excluded, our total liability to you in respect of all losses arising under or in connection with the Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the amount of [one year’s subscription to your currently registered service].

Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Service. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

Limitation of Liability If You Are A Consumer

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.


We only supply the Services for domestic and private use. You agree not to use the Services for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not in any way exclude or limit our liability for:

  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation;
  • any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
  • any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
  • defective products under the Consumer Protection Act 1987.

Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an ‘Event Outside Our Control’.

An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.

If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms:

  • We will contact you as soon as reasonably possible to notify you; and
  • Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control.

Where the Event Outside Our Control affects our performance of Services to you, we will restart the Services as soon as reasonably possible after the Event Outside Our Control is over.

Changes To These Terms

We may revise these terms from time to time in the following circumstances:

  • changes in relevant laws and regulatory requirements; and
  • to reflect the changing nature of our Services.

If we do revise these Terms, we will give you at least [one] month’s written notice of any changes to these Terms before they take effect. Your continued use of the Services after any such changes will constitute acceptance of the changes. If you do not agree to the changes you must cancel your [subscription to the Services].


These terms and conditions are the entire agreement between us and you as to your access and use of our website.

The rights and remedies set out in these terms and conditions are cumulative and without prejudice to any other accrued rights and remedies, whether under contract, law or otherwise.

If any of these terms and conditions are or become illegal or unenforceable under applicable law, that part that is illegal or unenforceable shall be deemed to be removed from these terms and conditions. The remaining terms and conditions will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these terms and conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

Save as set out in the indemnity, nothing in this agreement shall create any right for any third party pursuant to the Contracts (Rights of Third Parties) Act 1999.

These terms and conditions and your relationship with us is subject to and shall be construed in accordance with English law. The courts of England shall have exclusive jurisdiction over any dispute which may arise under or in connected with these terms and conditions.

Updated 6/7/2016 06:30 UTC

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