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We’re here to help 24/7 with technical and trip support.

Getting Started Guide

Get flying fast with our easy to follow guide to getting started with RocketRoute FlightPlan.

View the Guide

RocketRoute Manual

Access our online user manual. Regularly updated and expanded to provide simple but comprehensive help.

Read the Manual

Download the Apps

Download our free mobile apps for your smartphone or tablet. Or access RocketRoute online though any web browser.

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CONTACT US 24/7

Emergency backup: +44 2081 237961

Emergency backup: +380 9518 94243

Email Us: support@rocketroute.com

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Accounts & Billing [Mon to Fri: 9am – 3pm UTC]: +44 2080 898 102

Your FAQs

Find answers fast in our searchable knowledge base

Which web browsers does RocketRoute support?

RocketRoute is designed to be used from almost any modern Internet Browser running on a Mac, PC or mobile device, but for the best experience we recommend using the latest version of either Chrome, Firefox or Safari.

Google Chrome: All versions of Google Chrome for Mac & PC are supported.

Mozilla Firefox: Firefox version 3.6 and upwards are supported for both Mac & PC.

Apple Safari: Safari version 5 and upwards for Mac are supported.

Microsoft Internet Explorer: Neither Internet Explorer nor Microsoft Edge is supported by RocketRoute.  Support for the legacy version of the Microsoft Edge desktop app ended on March 9, 2021. For the best experience we recommend switching to Google Chrome or other available browsers.

Which countries and airspace does RocketRoute cover?

RocketRoute offers worldwide routing (including oceanic NATTRACKs), flight plan filing (IFR, Z, Y and VFR plans), enroute charts, weather briefings and NOTAMS.

If you are operating in North America or Canada flight plans may be filed 24 hours in advance. Within Europe you can file up to 120 hours in advance.

For flight plans that fly through Europe, RocketRoute connects to Eurocontrol and pre-valates routes and manages the ACK, REJ, MAN process. This applies to the following countries: Albania, Armenia, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, The former Yugoslav Republic of Macedonia.

VFR flying and Airspace coverage: Currently we have airspace for Europe only.

Can I get help within the RocketRoute apps?

Yes. You can get relevant help at the point where you need it most, from directly within the RocketRoute apps. Wherever you see the yellow question mark you can click-through to find related help, with a useful summary of instructions for the screen you are on at the time. At the footer of the app there is also contact link to email support if you encounter any problems or need extra assistance.

Ask a Question

If you are in an emergency and need a solution fast our experienced Operations Team are ready to assist 24 x 7.

Call Us

  • AT: +43 720 883 147
  • AU: +61 280 114 040​
  • BR: +55 213 942 5700
  • DE: +49 4161 890 9999
  • FR: +33 970 448 557
  • NZ: +64 483 107 13
  • RU: +7 499 609 26 45
  • UA: +380 95 189 4243
  • UK: +44 1273 782 130
  • USA: +1 321 473 7423
  • Emergency backup: +442081237961
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